Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MTMR305C Mapping and Delivery Guide
Meet customer needs
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | MTMR305C - Meet customer needs |
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Description | This unit covers the skills and knowledge required to identify customer needs, and to use diverse sales techniques to satisfy these needs and promote the products and services of the enterprise. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit is applicable to meat retailing enterprises. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | MTMR106C Provide service to customers | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Provide information on products and services |
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Element: Satisfy customer needs |
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Element: Deal with customer complaints |
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